01 / STANDALONE
Standalone & on-premises
A dedicated setup for your site or an on-premises deployment, configured around your infrastructure, service desks, customer calling and ticketing requirements.
✳ COMPLETE CUSTOMER FLOW. AUSTRALIAN EXPERTISE.
Less waiting.
Better service.
That’s QRight.
Connect appointments, arrivals, queues, feedback and reporting in one complete service solution. Standalone, cloud or on-premises, with custom development and Australian support.
✓10+ years of team experience
Across the public and private sectors
Across the public and private sectors
A smoother service experience01 — 03
QRight.WELCOME. YOU’RE IN THE RIGHT PLACE.
Now servingCounter
A02403 ↗
A02301 ↗
A02202 ↗
Please relax. We’ll call you when it’s your turn.
QRight.
✓
You’re in the queueYour ticket numberA0251 person ahead of you You can wait your way
Connected at every stepFrom arrival to a warm welcome.
LOCAL KNOWLEDGE.
REAL-WORLD EXPERIENCE.100% Australian
owned & operatedPublic & private
sector experienceFrom first conversation
to ongoing support
REAL-WORLD EXPERIENCE.100% Australian
owned & operatedPublic & private
sector experienceFrom first conversation
to ongoing support
PUBLIC & PRIVATE SECTOR EXPERIENCE
Trusted by organisations across Australia.
A selection of the organisations we’ve worked with.
SA Housing Authority
Department of Foreign Affairs and Trade
WA Department of Justice
Service Tasmania
RAC
Ampol
Newmont
Melbourne Airport
ONE CLEAR FOCUS. BETTER CUSTOMER FLOW.
The right queue solution.
For the way you work.
From a single service desk to a busy customer centre, give your team the tools to manage demand and your customers the clarity to enjoy their visit.
Queue management
Bring ticketing, service counters and reporting together in a workflow that fits your team.
Explore solutionCloud & virtual queuing
Let customers join from their phone, follow their place and spend less time standing in line.
Explore solutionSmart Collect & number calling
Keep service and collection points moving with clear, simple customer calling.
Explore solutionFLEXIBLE SOLUTIONS. LOCAL EXPERTISE.
Standalone. Cloud.
Built around you.
Choose standalone, cloud or on-premises deployment, with custom development to suit your organisation.
02 / CLOUD
Cloud solutions
Browser-based QRight Cloud with virtual queuing, customer updates and reporting for your service locations.
03 / CUSTOM DEVELOPMENT
Developed for your needs
Custom development for specialised service workflows and integration requirements. We work with your team to define and deliver the agreed scope.
A WELCOME THAT WORKS FOR EVERY VISITOR
Self-service.
With a human alternative.
Give customers a straightforward way to select a service and join the queue. Choose a desktop or freestanding ticketing kiosk to suit your space, with a concierge-assisted option for visitors who need a hand.
- Touchscreen service selection and thermal ticket printing
- Desktop, slimline and freestanding kiosk options
- QR code and mobile joining with QRight Cloud
- Discuss language and accessibility requirements with our team
A WELCOMING ARRIVAL. A CLEAR NEXT STEP.
Make every visit
feel more personal.
Help customers check in, wait comfortably and reach the right person. Give your reception team the tools to keep service moving.
- 01
Check in
Select a service at a kiosk, join by QR code or ask reception for help.
- 02
Wait comfortably
Follow queue displays or mobile updates while waiting for your turn.
- 03
Meet your service team
Head to the called counter and continue with the right member of staff.
ONE CONNECTED CUSTOMER JOURNEY
Before the visit.
Beyond the queue.
Bring appointments, service delivery and customer insights together. Explore each stage of the journey.
01 / Book
Appointments & reminders
Offer online appointments and SMS reminders before a visit. Walk-in customers can join at arrival.
QRight.Appointment confirmed
Tuesday · 10:30 am
02 / Arrive
Kiosk, concierge or QR
Welcome booked and walk-in customers with branded service selection and assisted check-in.
QRight.Choose your service
Appointment · Enquiry · Collection
03 / Wait
Keep customers informed
Show queue status on a phone or display, with SMS updates as a customer’s turn approaches.
QRight.You’re nearly there
Ticket A025 · Please stay nearby
04 / Serve
The right service point
Help staff call customers, prioritise services and transfer between queues as the workflow requires.
QRight.Now serving A025
Please go to counter 03
05 / Listen
Feedback after service
Collect ratings and comments with the optional feedback module to understand the customer experience.
QRight.How was your visit?
Your feedback helps us improve
06 / Improve
Reporting & insights
Review queue activity, waiting and service times. Connect reporting tools through an agreed integration.
QRight.Understand your day
Arrivals · Wait times · Service activity
YOUR FOUNDATIONStandalone or on-premisesCloudCustom developmentSSO & integrations
Select the modules and integrations your organisation needs. The final scope is agreed for your deployment.
A COMPLETE SERVICE SOLUTION
Choose the modules.
Connect the experience.
Start with the service you want to deliver. We bring together the software, hardware, integrations and support to make it work.
Appointments
Plan the visit.
Add appointment booking and SMS reminders, then define how scheduled visits work alongside walk-ins.
Explore appointments →Customer communication
Keep the conversation going.
Combine queue displays, voice calling and SMS updates so customers know what happens next.
Explore customer communication →Feedback
Listen after service.
Add service ratings and comments to learn how the experience feels from the customer’s side.
Explore feedback →Reporting integrations
Turn activity into insight.
Use operational dashboards and reports, with integration into your organisation’s reporting tools scoped to your data needs.
Explore reporting integrations →Single sign-on
Connect staff access.
Support SSO integration with your organisation’s identity environment, with compatibility and access requirements agreed during scoping.
Explore single sign-on →Custom development
Make the workflow fit.
Tailor service selection, branding and workflows, or develop integrations for your specific operational requirements.
Explore custom development →BUILT AROUND YOUR WORLD
Different places.
Same human need.
People want to feel seen, informed and looked after. We help Australian teams deliver that experience, one visit at a time.
Find your industryQRIGHT IN PRACTICE
Real places.
Better customer flow.
Government · South Australia
SA Housing Authority
From an initial self-service kiosk at Elizabeth to a cloud queue management rollout across eight Housing SA metropolitan offices.
Read case study
Justice · Western Australia
Armadale Courthouse
A self-service queue management installation with six service options, prioritisation and number announcements through the PA system.
Read case study
Government · Western Australia & ACT
Perth & Canberra Passport Offices
A customised queue workflow for DFAT, giving visitors mobile queue updates as passport demand returned after international borders reopened.
Read case study
Police services · Queensland
Queensland Police
QRight helps Queensland Police organise walk-in visits, prioritise service needs and gather meaningful data about demand.
Read case study
Healthcare · Tasmania
Royal Hobart Hospital
Patient check-in at Royal Hobart Hospital, with a self-service admissions kiosk and clear ticket-to-window calling.
Read case study
Local government · Queensland
Ipswich City Council
A concierge-led queue management approach that helps council staff organise arrivals and bring service to the customer.
Read case study
Government services · Queensland
Services Queensland
QRight queue management for Services Queensland locations in Brisbane, Cairns and Maroochydore.
Read case study
Supermarket retail · Australia
FoodWorks butcher & deli counter
A QRight ticket kiosk and queue displays support customer calling at the FoodWorks butcher and deli counter.
Read case studyROOTED IN AUSTRALIA
10+
years of team experience.
A personal approach to every project.
Melbourne, Australia
YOUR LOCAL QUEUE MANAGEMENT PARTNER
Australian expertise.
With you all the way.
We’re an Australian owned and operated team based in Melbourne, with experience delivering queue management projects across the public and private sectors.
- A solution shaped around your service workflow
- Guidance from selection through implementation
- Local technical support as your needs evolve
GOOD QUESTIONS. CLEAR ANSWERS.
Let’s clear
a few things up.
What is a queue management system?+
A queue management system organises the journey from arrival to service. It can combine tickets, customer calling, queue displays and reporting so visitors know what happens next and staff can manage demand.
Can customers join a queue from their phone?+
Yes. QRight Cloud supports joining through a QR code or an online link, with queue status available on a mobile phone. A tablet option helps customers who do not have a suitable phone.
Can you customise the system for our organisation?+
Yes. QRight supports standalone systems, cloud solutions and custom development. We work with your team to define the service workflows, branding, reporting and integration requirements for your project.
Do you support Australian public and private sector organisations?+
Yes. QRight is Australian owned and operated, with experience delivering queue management projects in both sectors. Our Melbourne team provides guidance through implementation and ongoing technical support.