QRight Smart Queue Management System
Mobirise

KEY FEATURES

User Friendly Service Interface
Powerful and configurable interface

Queue Transfer -  Transfer  customer from one  queue to another queue
Prioritise - Ability to prioritise queue 
Ability to manage multiple queues

SMS Capability
SMS notification for queue status update

Gives customer more freedom while waiting for their turn, our system can send out SMS notifications as the customer's queue number is getting near.

Management and Reporting
Live KPI monitoring

Real-time dashboards and historical reports help manage and optimize the customer journey, day-to-day and into the future.

Customer Feedback
Customizable customer survey module

Customer survey module to collect the service feedback

1. Customer takes a ticket

Customer takes a ticket using our Ticketing Kiosk, enters his mobile number (optional) for the SMS notification, hence joins the virtual queue

2. Customers checks the queue status in the digial display

Customer views the queue status in the digial display. Also gets the (optional) SMS notification.

3. Customer service representative calls the next waiting customer

Customer service representative calls the next customer and customer gets the notified for their turn

4. Customer gives the service feedback

End of the journey customer fills the customer survey form on our system

5. Real time monitoring and KPIs

Managers access real time reports and dashboards through our centralized reporting system

Healthcare

Patient Flow Management for
Hospitals, Clinics, Radiology
and Pathology services

Hospitality & Retail

Customer flow management for Cafes, Fast food restaurants, takeaways and retail shops

Public Sector

Client flow management for government and non govenment orgnisations

Education

Queue managemnt for schools, universites, collages, TAFE

FAQ

- Provides an efficient way of managing the customer queuing process

- Real time queue monitoring, which allows to better manage the front end serving staff

- KPI monitoring

Qright system is highly customizable system which can be easily  modified as per the individual business requirement. Please contact QRight team to discuss your business requirement.

We are Victoria based Australian company and provide full technical and maintainance support post installation

- QRight is configured as a stand alone system in your business premises thus eliminates any secuity risks to the system

- We run QRight system on latest Windows operating system with latest anti-virus
- Provides way to configure secured user access for different roles i.e. staff, administrator 


BOOK A FREE DEMO TODAY!

Please fill DEMO request form below or send us an email on info@qright.com.au

Contact Us

Contact

Phone: (03) 8618 6915
Email: info@qright.com.au

Address

Suite 893 
585 Little Collins Street
Melbourne Vic 3000

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